NetCloud, which already manages Wireless WAN and private 5G solutions, will now benefit from advanced AI capabilities. The ANA system will evolve from a prompt-driven tool into a strategic partner supported by AI agents. By interpreting high-level intents, ANA can manage complex workflows, execute administrator-directed decisions, and learn in real time. This reduces operational pressure for IT and OT teams while enhancing reliability and user experience.
A key feature is the agentic organizational hierarchy. ANA will operate with orchestrator and functional AI agents responsible for planning and execution. The first orchestrator, a troubleshooting agent, is scheduled for Q4 2025, followed by configuration, deployment, and policy agents in 2026. These orchestrators will work with task, process, knowledge, and decision agents in a unified framework.
The troubleshooting orchestrator, launching in Q4 2025, will automate workflows to resolve common issues such as offline devices and poor signal quality. Ericsson projects this feature could reduce downtime and support cases by more than 20 percent. In addition, ANA will provide multi-modal content generation, including dynamic graphs for complex data queries, while its explainable AI functions will increase transparency by displaying real-time feedback on agent actions.
NetCloud AIOps will also expand its insights to cover anomaly detection in fault, performance, configuration, and accounting. For Ericsson Private 5G, service health analytics will include KPI monitoring and equipment connectivity diagnostics, with availability expected in Q4 2025.
The integration of Ericsson Private 5G into NetCloud is planned for late 2025. Benefits for enterprise customers include simplified lifecycle management, enhanced agility for multisite deployments, and improved administrator controls with role-based permissions. NetCloud serves as a foundation for future AI features, supporting enterprises in addressing adoption barriers as private 5G gains importance for business-critical connectivity.
Pankaj Malhotra, Head of WWAN & Security at Ericsson Enterprise Wireless Solutions, said: “By introducing agentic AI into NetCloud, we’re enabling enterprises to simplify deployment and operations while also improving reliability, performance, and user experience. More importantly, it lays the foundation for our vision of fully autonomous, self-optimizing 5G enterprise networks, that can power the next generation of enterprise innovation.”
Manish Tiwari, Head of Enterprise 5G at Ericsson Enterprise Wireless Solutions, added: “With the integration of Ericsson Private 5G into the NetCloud platform, we’re taking a major step forward in making enterprise connectivity smarter, simpler, and adaptive. By building on powerful AI foundations, seamless lifecycle management, and the ability to scale securely across sites, we are providing flexibility to further accelerate digital transformation across industries. This is about more than connectivity: it is about giving enterprises the business-critical foundation they need to run IT and OT systems with confidence and unlock the next wave of innovation for their businesses.”
